Privacy Policy

This Privacy Policy explains how Organised by Lisa collects, uses, stores and protects your personal information when you visit this website or work with me as a client. I am committed to keeping your information safe, clear and easy to understand.

Organised by Lisa is a sole trader business based in Ely, Cambridgeshire, providing professional organising, decluttering support and wardrobe selling services.

If you have any questions about this policy, you can contact me at: lisa@organisedbylisa.co.uk

I collect information in two ways: information you give me directly, and information collected automatically when you use this website.

• Name and contact details
• Address (for in‑home sessions)
• Information about your home, belongings and goals
• Photos of spaces you ask me to organise
• Consent forms for case studies or photo sharing
• Payment information (processed securely by third‑party providers)

• Basic website analytics (pages visited, time on site, device type)
• Cookies that help the site function and improve your experience

I do not collect unnecessary information and I do not use tracking cookies for advertising.

Your information is used to provide and improve my services, including:

• Responding to enquiries
• Booking and delivering organising sessions
• Creating personalised plans and recommendations
• Managing payments and invoices
• Keeping records required for tax and insurance
• With your consent, using before and after photos for case studies or marketing

I never sell your data or share it with companies for marketing.

Photos are only taken with your agreement. I will never share images that include your face, personal documents, identifying items or anything you ask me not to show.

You can withdraw consent at any time by emailing me.

I process your information under the following lawful bases:

• Contract: to provide the services you have booked
• Legitimate interest: to run and protect my business
• Consent: for optional things like photo sharing or newsletters
• Legal obligation: for tax and insurance requirements

Your information is stored securely using password‑protected systems. Photos and documents are stored in secure cloud storage. Only I have access to your information.

I keep client records for up to 7 years to meet legal and tax requirements, then delete them securely.

I only share your information when necessary to run my business, for example:

• Payment processors
• Website hosting and email providers
• Insurance or legal advisors if required

These providers only use your information to deliver their services to me and must keep it secure.

You have the right to:

• Access your information
• Correct inaccurate information
• Request deletion of your information
• Withdraw consent for photo use
• Object to certain types of processing
• Make a complaint to the ICO (Information Commissioner’s Office)

To exercise any of these rights, email me at lisa@organisedbylisa.co.uk.

This website uses essential cookies to function and basic analytics cookies to understand how visitors use the site. You can control cookies through your browser settings.

I may update this policy from time to time. The latest version will always be available on this page.